Customer Service

The Green Card certifies that the driver of a vehicle traveling in a foreign country has at least third-party liability insurance coverage valid in the country visited.

It is provided free of charge, and expires one day before the contract's expiration date.

If an International Insurance Certificate has been issued and there is a change of registration number or in usage, you should contact the Automobile Department ([email protected]) to issue a new Certificate.

For Heavy Vehicles, there is a limitation, depending on the insurance period of the contract that you have selected.

•  In a three-month contract, you can call once.
• In a six-month contract, you are entitled to two service requests.
• In an annual contract, you can be served up to three times.

 For roadside assistance with the "Hermes" program, there is no limitation as long as the incident does not involve self-inflicted damage.

Case 1: Via Friendly Settlement (Direct Payment System):

•  Receipt of accident care declaration and submission to the insurance company
• Opening of Damage File
• Inquiry to the responsible insurer if there is a positive declaration from the insured
• Appointment with an expert for damage cost estimate
• Upon the acceptance of the liability of the at-fault insured, the following supporting documents are sent to the email address: [email protected]:
  • Vehicle registration ,
  • Beneficiary’s IBAN,
  • Owner’s ID and Invoices.

After the final approval, the amount is deposited into the beneficiary's account. If the repair has been undertaken by an authorized repair shop, all is needed is the signature of the assignment of the claim on your part to the repair shop. All the aforementioned process of sending the supporting documents after the repair and delivery of the vehicle to you will be carried out by the workshop which will also receive the compensation.

Case 2: Damages without Friendly Settlement :

In case that the insurance company of the at fault vehicle doesn’t participate in the “friendly settlement”, all communication regarding the settlement and payment of compensation should be made directly with the at-fault vehicle’s insurance company.

Case 3: Optional risks (e.g., Broken glass, fire, acts of terrorism, self-indicted damage, malicious acts, partial or total theft, natural disasters):

As long as the incident is declared to the company, and after that the damage has been inspected by an expert, you can fix your vehicle.

All the required documents as stated in the insurance conditions, must be submitted to the company, together with:

•  License,
•  Beneficiary’s IBAN,
•  Owner’s ID and Invoices.

After the final approval, the amount is deposited into the beneficiary’s account. If the repair has been undertaken by an authorized by our company repair shop, all is needed is that you sign the claim assignment to the repair shop, and all the aforementioned process will be carried out by the repair shop that will receive the compensation.

First, take a deep breath and. calm down. The Insurance Beat team is by your side every step of the way.

Since you will have already called the traffic police you can call us at the 24-hour call center: +30 210 94 100 10 & 6981209979.

We understand that emergency events can happen at any time, therefore we provide our services 24 hours a day, 7 days a week. When you contact us you will be directed to a member of our team without having to reach out to external partner.

Our trained associates will guide you through the process, ensuring that we get all the necessary information to form a complete picture of the incident.

Accident Care will be dispatched immediately, to complete the recording of the incident. After that, all the photographic material of the accident will be sent to the Claims Department.

In the event of your vehicle is immobilized, Roadside Assistance will transport it to a repair shop of your choice or to a partner repair shop – with your consent -, which will undertake the repair procedure. 

Damage declaration

Naturally, you can declare the damage over the phone. The file is opened in 3 business days and is assigned to claims adjuster to proceed with the compensation process.

Choose your vehicle repair shop

Either our partner or the claims department representative will contact you to help you select a repair shop to fix your vehicle. We work with many reliable repair shops to ensure that your vehicle will be repaired at no cost to you, as we handle the claim directly.

Why choose an authorized workshop?

If you are not responsible for the accident or if the incident is covered by the optional coverages of the insurance policy (e.g., partial theft, broken glass, in addition to the damages), the repair shop will handle the entire repair and compensation process on your behalf, without the contract’s waiver applying.

If you are liable for the damage and need to cover the repair costs yourself, choosing one of our affiliated repair shops will benefit you. Our partnership with these repair shops ensures reduced labor and parts charges, helping you minimize the overall cost.

You can see the Insurance Beat authorized repair shops list here.

Of course, you are not limited to the repair shops of this list. You can choose the repair shop of your choice. Regardless of your choice, we will proceed with the compensation process promptly.

Once the liability of the accident is determined an expert (list here) will evaluate the damage. With his or hers approval for the needed repairs and the compensation amount, you can proceed with the repair of your vehicle.

Necessary documents for the compensation completion

If you have contacted an authorized repair shop, you don’t need to take any further action, as communications will be handled between us and the repair shop.

In case you have not contacted an authorized repair shop, we will request you to send us the following documents at [email protected]:

•  Vehicle registration
•  Beneficiary’s ID
•  Invoices

Additional Documents

For specific damages, depending on their type, it is possible for us to ask for:

• Events log copy from the Police (Complete & partial theft, Terrorist actions & Riots)
• Events log copy from the Fire Department (Fire)
• National Meteorological Service’s Certification (Natural Disasters)
• Events log copy from the Traffic Police