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Customer Service

We are here to assist you.

Below you will find all the necessary forms and information on how to contact us. We make insurance simple and stress-free for you!

ACCIDENT CARE & ROAD ASSISTANCE 24/7

Tel: 210 93 76 000

Email: [email protected]

ISSUANCE DEPARTMENT (MON. – FRI. 08:30-20:00 & SAT. 10:00-14:00)

AUTOMOTIVE SECTOR

Tel: 210 93 76020

Email: [email protected]

COLLECTION DEPARTMENT (MON. – FRI. 08:30-20:00 & SAT. 10:00-14:00)

Tel: 210 93 76030

Email: [email protected]

ACCOUNTING DEPARTMENT

Tel: 210 93 76040

Email: [email protected]

SALES MANAGEMENT

Tel: 210 93 76090

Email: [email protected]

OTHER SECTORS (GENERAL)

Tel: 210 93 76023

Email: [email protected] 

DAMAGE MANAGEMENT

Tel: 210 93 76010

EMERGENCY: 694 29 91364

Email: [email protected]

Click here to find the addresses and the telephone numbers of Insurance Beat branch offices.
Click here to see the updated list of accident experts .
Call us at 210 93 76000 or 6981 200 858 for directions to your closest authorized repair shop

IPID Public National Tractors
IPID Refrigerator truck
IPID Semitrailer Private Truck
IPID Tourist Bus
IPID Tourist Trains
IPID Trailer
IPID Training Bus
IPID Training Moto 50cc
IPID Training Moto
IPID Training Private Use Vehicle
National Tanker Truck
Private Cars Smart
Private Truck Test
Public National Roadside Assistance Tractors
IPID National Truck Trailer
IPID Agricultural Machine
IPID Agricultural Motorcycle
IPID Agricultural Private Truck
IPID Agricultural tractor
IPID BEV MICROCAR Microib Simple
IPID BEV MICROCAR Microib Plus
IPID Bus Intercity
IPID Business Bus
IPID History Private Cars
IPID History Private Truck
IPID Moto 50 cc
IPID Moto 50cc History
IPID Moto BEV
IPID Moto History
IPID Moto
IPID National & International Crane
IPID National & International Semitrailer
IPID National & International Truck Tanker
IPID National &International Tuck Trailer
IPID National Crane Truck
IPID National Semitrailer
IPID National&International Refrigerator Truck
IPID Φ.Ι.Χ.Οδικής Βοήθειας
IPID Private Car Caravan
IPID Private Car Hearse
IPID Private Cars Angel
IPID Private Test Vehicle
IPID Private Training Truck
IPID Private Truck Agricultural Refrigerator
IPID Private Truck Agricultural Silo
IPID Private Truck Aquifer
IPID Private Truck Hearse
IPID Private Truck Motorcycle
IPID Private Truck Refrigerator
IPID Private Truck Roadside Assistance
IPID Private Truck Tanker
IPID Private Truck
IPID Private TrucksCesspool Evacuation
IPID Private Use -BEV LIME
IPID Private Use -BEV MINT
IPID Private Use -BEV EMERALD
IPID Private Use -BEV GREEN
IPID Private Use Cars
IPID Private Use Truck Crane
IPID Project Machinery
IPID Public National & International Tractors
IPID School Bus
IPID Taxi

ServicePhone Number
“ERMIS Assistance”2109410010
"EXTRA ASSISTANCE" 2111017017
Roadside Assistance for Heavy Vehicles "OBBO INTERAMERICAN"2109410011
Emergency Airlift & Vehicle Replacement2109410012
ib help 24/72109410004

Car Insurance

Frequently Asked Questions

We will need:

  •  Signed insurance application.
  • Vehicle registration.
  • Driver's license (in case additional premium is required due to age or new driver).

In case the owner's address differs from the one listed on the vehicle registration, we will need additionally:

  •  Your latest insurance clearance or
  • Your mobile phone bill.
The start time of insurance coverage is the time of issue. The start time for the renewals will be 00:00, if there is no insurance gap. Regardless of the start time, the end time is 23:59. The duration of the insurance (start and end time) is indicated in the insurance contract.
Our partner will remind you via SMS or email that your contract is expiring. Renewal applications are automatically generated in the system and are available through affiliate insurance agencies Don't forget to renew your contract at least one day before it expires to avoid leaving a gap in your coverage.

Either directly via email at [email protected], or through a partner. In case you want to cancel your contract, you will send us, depending on the case:

  •  Transfer documents in case of a sale
  • Certificate of Immobility
  • Confirmation of permanent deletion.
  • Copy of new insurance contract in the case of insurance with another company

Pricing is done from each company based on the risk factors that each company has assessed as key. Common factors that affect the cost of the insurance contract are:

  • Driver’s age
  • Vehicle use
  • Vehicle specifications (horsepower, value, year of manufacture etc)
  • Damage history
  • Way of payment
  • The region that the vehicle commonly moves.
To receive this document, either you or our partner who serves you has to send us an email at [email protected]. In a few moments we will have sent it!

The Green Card certifies that the driver of a vehicle traveling in a foreign country has at least third-party liability insurance coverage valid in the country visited.

It is provided free of charge, and expires one day before the contract's expiration date.

If an International Insurance Certificate has been issued and there is a change of registration number or in usage, you should contact the Automobile Department ([email protected]) to issue a new Certificate.

For Heavy Vehicles, there is a limitation, depending on the insurance period of the contract that you have selected.

  •  In a three-month contract, you can call once.
  • In a six-month contract, you are entitled to two service requests.
  • In an annual contract, you can be served up to three times.

 For roadside assistance with the "Hermes" program, there is no limitation as long as the incident does not involve self-inflicted damage.

Case 1: Via Friendly Settlement (Direct Payment System):

  •  Receipt of accident care declaration and submission to the insurance company
  • Opening of Damage File
  • Inquiry to the responsible insurer if there is a positive declaration from the insured
  • Appointment with an expert for damage cost estimate
  • Upon the acceptance of the liability of the at-fault insured, the following supporting documents are sent to the email address: [email protected]:
    • Vehicle registration ,
    • Beneficiary’s IBAN,
    • Owner’s ID and Invoices.

After the final approval, the amount is deposited into the beneficiary's account. If the repair has been undertaken by an authorized repair shop, all is needed is the signature of the assignment of the claim on your part to the repair shop. All the aforementioned process of sending the supporting documents after the repair and delivery of the vehicle to you will be carried out by the workshop which will also receive the compensation.

Case 2: Damages without Friendly Settlement :

In case that the insurance company of the at fault vehicle doesn’t participate in the “friendly settlement”, all communication regarding the settlement and payment of compensation should be made directly with the at-fault vehicle’s insurance company.

Case 3: Optional risks (e.g., Broken glass, fire, acts of terrorism, self-indicted damage, malicious acts, partial or total theft, natural disasters):

 

As long as the incident is declared to the company, and after that the damage has been inspected by an expert, you can fix your vehicle.

 

All the required documents as stated in the insurance conditions, must be submitted to the company, together with:

  •  License,
  •  Beneficiary’s IBAN,
  •  Owner’s ID and Invoices.

After the final approval, the amount is deposited into the beneficiary’s account. If the repair has been undertaken by an authorized by our company repair shop, all is needed is that you sign the claim assignment to the repair shop, and all the aforementioned process will be carried out by the repair shop that will receive the compensation.

First, take a deep breath and. calm down. The Insurance Beat team is by your side every step of the way.

Since you will have already called the traffic police you can call us at the 24-hour call center: +30 210 94 100 10 & 6981209979.

We understand that emergency events can happen at any time, therefore we provide our services 24 hours a day, 7 days a week. When you contact us you will be directed to a member of our team without having to reach out to external partner.

Our trained associates will guide you through the process, ensuring that we get all the necessary information to form a complete picture of the incident.

Accident Care will be dispatched immediately, to complete the recording of the incident. After that, all the photographic material of the accident will be sent to the Claims Department.

In the event of your vehicle is immobilized, Roadside Assistance will transport it to a repair shop of your choice or to a partner repair shop – with your consent -, which will undertake the repair procedure. 

Damage declaration

Naturally, you can declare the damage over the phone. The file is opened in 3 business days and is assigned to claims adjuster to proceed with the compensation process.

Choose your vehicle repair shop

Either our partner or the claims department representative will contact you to help you select a repair shop to fix your vehicle. We work with many reliable repair shops to ensure that your vehicle will be repaired at no cost to you, as we handle the claim directly.

Why choose an authorized workshop?

If you are not responsible for the accident or if the incident is covered by the optional coverages of the insurance policy (e.g., partial theft, broken glass, in addition to the damages), the repair shop will handle the entire repair and compensation process on your behalf, without the contract’s waiver applying.

If you are liable for the damage and need to cover the repair costs yourself, choosing one of our affiliated repair shops will benefit you. Our partnership with these repair shops ensures reduced labor and parts charges, helping you minimize the overall cost.

You can see the Insurance Beat authorized repair shops list here.

Of course, you are not limited to the repair shops of this list. You can choose the repair shop of your choice. Regardless of your choice, we will proceed with the compensation process promptly.

Once the liability of the accident is determined an expert (list here) will evaluate the damage. With his or hers approval for the needed repairs and the compensation amount, you can proceed with the repair of your vehicle.

Necessary documents for the compensation completion

If you have contacted an authorized repair shop, you don’t need to take any further action, as communications will be handled between us and the repair shop.

In case you have not contacted an authorized repair shop, we will request you to send us the following documents at [email protected]:

  •  Vehicle registration
  •  Beneficiary’s ID
  •  Invoices

Additional Documents

For specific damages, depending on their type, it is possible for us to ask for:

  • Events log copy from the Police (Complete & partial theft, Terrorist actions & Riots)
  • Events log copy from the Fire Department (Fire)
  • National Meteorological Service’s Certification (Natural Disasters)
  • Events log copy from the Traffic Police
To receive this document, either you or our partner who serves you has to send us an email at [email protected]. In a few moments we will have sent it!

The Green Card certifies that the driver of a vehicle traveling in a foreign country has at least third-party liability insurance coverage valid in the country visited.

It is provided free of charge, and expires one day before the contract's expiration date.

If an International Insurance Certificate has been issued and there is a change of registration number or in usage, you should contact the Automobile Department ([email protected]) to issue a new Certificate.

For Heavy Vehicles, there is a limitation, depending on the insurance period of the contract that you have selected.

  •  In a three-month contract, you can call once.
  • In a six-month contract, you are entitled to two service requests.
  • In an annual contract, you can be served up to three times.

 For roadside assistance with the "Hermes" program, there is no limitation as long as the incident does not involve self-inflicted damage.

Case 1: Via Friendly Settlement (Direct Payment System):

  •  Receipt of accident care declaration and submission to the insurance company
  • Opening of Damage File
  • Inquiry to the responsible insurer if there is a positive declaration from the insured
  • Appointment with an expert for damage cost estimate
  • Upon the acceptance of the liability of the at-fault insured, the following supporting documents are sent to the email address: [email protected]:
    • Vehicle registration ,
    • Beneficiary’s IBAN,
    • Owner’s ID and Invoices.

After the final approval, the amount is deposited into the beneficiary's account. If the repair has been undertaken by an authorized repair shop, all is needed is the signature of the assignment of the claim on your part to the repair shop. All the aforementioned process of sending the supporting documents after the repair and delivery of the vehicle to you will be carried out by the workshop which will also receive the compensation.

Case 2: Damages without Friendly Settlement :

In case that the insurance company of the at fault vehicle doesn’t participate in the “friendly settlement”, all communication regarding the settlement and payment of compensation should be made directly with the at-fault vehicle’s insurance company.

Case 3: Optional risks (e.g., Broken glass, fire, acts of terrorism, self-indicted damage, malicious acts, partial or total theft, natural disasters):

 

As long as the incident is declared to the company, and after that the damage has been inspected by an expert, you can fix your vehicle.

 

All the required documents as stated in the insurance conditions, must be submitted to the company, together with:

  •  License,
  •  Beneficiary’s IBAN,
  •  Owner’s ID and Invoices.

After the final approval, the amount is deposited into the beneficiary’s account. If the repair has been undertaken by an authorized by our company repair shop, all is needed is that you sign the claim assignment to the repair shop, and all the aforementioned process will be carried out by the repair shop that will receive the compensation.

First, take a deep breath and. calm down. The Insurance Beat team is by your side every step of the way.

Since you will have already called the traffic police you can call us at the 24-hour call center: +30 210 94 100 10 & 6981209979.

We understand that emergency events can happen at any time, therefore we provide our services 24 hours a day, 7 days a week. When you contact us you will be directed to a member of our team without having to reach out to external partner.

Our trained associates will guide you through the process, ensuring that we get all the necessary information to form a complete picture of the incident.

Accident Care will be dispatched immediately, to complete the recording of the incident. After that, all the photographic material of the accident will be sent to the Claims Department.

In the event of your vehicle is immobilized, Roadside Assistance will transport it to a repair shop of your choice or to a partner repair shop – with your consent -, which will undertake the repair procedure. 

Damage declaration

Naturally, you can declare the damage over the phone. The file is opened in 3 business days and is assigned to claims adjuster to proceed with the compensation process.

Choose your vehicle repair shop

Either our partner or the claims department representative will contact you to help you select a repair shop to fix your vehicle. We work with many reliable repair shops to ensure that your vehicle will be repaired at no cost to you, as we handle the claim directly.

Why choose an authorized workshop?

If you are not responsible for the accident or if the incident is covered by the optional coverages of the insurance policy (e.g., partial theft, broken glass, in addition to the damages), the repair shop will handle the entire repair and compensation process on your behalf, without the contract’s waiver applying.

If you are liable for the damage and need to cover the repair costs yourself, choosing one of our affiliated repair shops will benefit you. Our partnership with these repair shops ensures reduced labor and parts charges, helping you minimize the overall cost.

You can see the Insurance Beat authorized repair shops list here.

Of course, you are not limited to the repair shops of this list. You can choose the repair shop of your choice. Regardless of your choice, we will proceed with the compensation process promptly.

Once the liability of the accident is determined an expert (list here) will evaluate the damage. With his or hers approval for the needed repairs and the compensation amount, you can proceed with the repair of your vehicle.

Necessary documents for the compensation completion

If you have contacted an authorized repair shop, you don’t need to take any further action, as communications will be handled between us and the repair shop.

In case you have not contacted an authorized repair shop, we will request you to send us the following documents at [email protected]:

  •  Vehicle registration
  •  Beneficiary’s ID
  •  Invoices

Additional Documents

For specific damages, depending on their type, it is possible for us to ask for:

  • Events log copy from the Police (Complete & partial theft, Terrorist actions & Riots)
  • Events log copy from the Fire Department (Fire)
  • National Meteorological Service’s Certification (Natural Disasters)
  • Events log copy from the Traffic Police

Central Office

Andrea Siggrou Ave. 171, 17121,
Nea Smirni